Engineering
How we build AI agents you can trust
Four principles from two years of practice — from transparency to human handoff.
April 15, 20266 min
00introduction
For support, sales, and ops teams across Europe
Your team answers the same question 50× per week.
We build AI agents that handle the repetitive requests, so your team can do what you actually hired them for. Live in 1–2 weeks, GDPR-compliant from Austria.
Live in 14 TagenEU-Hosting30 Tage Kündigung
For support, sales, and ops teams across Europe · Agent Hub
Hi there! How can I help you today?
Could you help me make a booking?
Sure — I just need your name and a preferred date, then I'll get started.
Agent typing…
01we-get-it
Live in production.
The GPAi Checker — already in daily use.
For GPA — Austria's largest union for private-sector employees, with around 280,000 members — we built the GPAi Checker. An AI agent that answers members' questions on labor law, collective agreements, and union services around the clock. See for yourself how it feels, or read how we built it.
- Livecheckts.gpa.at
- 280kGPA members
- EU100% hosting
- GDPRready
02the-plan
The pathThree steps to your own AI agent.
No 6-month project. No open-ended consulting contract. Tightly scoped — you always know what's happening and what it costs.
- 0130 min
Tell us
30-minute first call. You show us the requests that frustrate your team. We listen, ask questions, and tell you honestly if it's a fit.
- 021–2 weeks
We build
We build your agent on your content and tools. You see weekly progress, give feedback, course-correct with us.
- 03From day 1
Go live
Embedded as widget or via API. We stay engaged: monthly reviews, continuous improvement. Cancel any time.
03without-us
Without an agentThree things that get more expensive every week.
As long as repetitive requests eat human time, the cost is more than just money.
Your team burns out
Senior people answer the same question for the 50th time, and quietly quit. Replacement cost: 6 months of salary per person.
Customers wait, and leave
18-hour response time is the SMB default today. Meanwhile your customers are checking the competition.
Growth bottlenecks itself
Doubling revenue today means doubling support headcount. Without scaling through tools, your cost line grows linearly with revenue.
04with-us
With Agent HubWhat your day looks like once you go live.
Three outcomes we work towards together, and we're happy to be measured on the result.
Team breathes again
Your senior people are advising again — instead of answering 'Where's my order?' for the 51st time.
Replies in seconds
<5s
No more 18-hour response times. Customers get help instantly, 24/7, even on Sunday at 11 pm.
Customer satisfaction climbs
Fast answers + clean handoff to a human when it matters — measurably better for your customers.
“We don't make promises we can't keep. When the agent goes live, we agree on KPIs, measure them, and report honestly, even when something doesn't work.”
05use-cases
Three ways Agent Hub gets put to work.
Yours might be in there.
- Support
Automate customer support
80% of standard inquiries handled without human help, with higher customer satisfaction.
View use case → - Sales
Sales agent & lead qualification
First consultation 24/7, meeting directly in calendar, qualified leads in CRM.
View use case → - Onboarding
Onboarding for new customers
Guide new customers step by step through setup, noquestion left unanswered.
View use case →
06deep-dive
Under the hoodHow we built the GPAi Checker.
The bot answers GPA members' questions on labor law, collective agreements and union services. Behind the scenes: a multi-agent setup with RAG over the official GPA content, member auth via the existing identity system, and a hand-off to human advisors when cases get complex. The whole pipeline runs in the EU, with audit logs for every conversation.
- RAG on collective agreements, labor-law docs and FAQs
- Multilingual embeddings (DE, EN, more on request)
- Member auth via SSO, no anonymous access on sensitive topics
- Escalation to GPA advisors with full conversation context
- AWS Bedrock EU + Anthropic Claude, all in the EU region
- Full audit logs, GDPR-compliant from day 1
07from-the-team
From the engineering teamWhat's on our minds.
Lessons from building agents in production. Engineering notes, not marketing posts.
08faq
What you're probably wondering.
Let's talk for 30 minutes.
Free. No commitment. With concrete suggestions for your use case.